In this article, you will learn how to set up your new iPad for your ZipKey reception.
This checklist is for all users who already set up iPads. You can browse this list quickly and read a more detailed description below.
- set up the iPad and log in with your AppleID
- set up the AppStore and disable automatic updates
- download the ZipKey Kiosk App from the AppStore
- set up Guided Access
- connect a printer if needed: How can I connect a printer to my iPad?
- start the ZipKey Kiosk App and turn on Guided Access
- pair the iPad with an entrance: How can I connect a device to an entrance?
Initial iPad set-up
First, you have to do the initial set-up of your new iPad. For this process, you will need an Apple ID, which you can also create in the wizard. If your company already has an Apple ID, you can use that one on your iPad.
- turn on the iPad
- follow the instructions on the screen to set up your device
- connect the iPad to either wifi or cellular (the device will need constant internet access)
- add a passcode code to secure your device
- location services & Siri are not recommended
- log in with your Apple ID or create a new one
As soon as you are on your home screen (the one with all the apps), you have successfully set up your iPad and can continue with the next step.
Download the ZipKey App
Start the AppStore app on the iPad and make sure that you are logged in with your AppleID. Turn off automatic updates from the Settings app > iTunes & AppStore > Updates.
Next, you need to install the ZipKey Kiosk App from the Apple AppStore onto your iPad. This app is the main touch point for your guests when they arrive at your location. To install the app, follow these steps:
- open the AppStore App on the iPad
- search the store for "ZipKey Kiosk"
- download the app to your iPad
To connect your iPad with the ZipKey App with your location, please follow the instructions in this article: How can I connect a device to an entrance?
You can also connect a printer to your iPad to automatically print name badges for all your visitors. An instruction on how to connect a printer can be found here: How can I connect a printer to my iPad?
Note: the device will stay active when the ZipKey App is open.
Note: the app will use the iPad's language as default. To change the default language of the ZipKey app, you have to change the language of the iPad.
Because the iPad is the main interaction point for your guests and is directed to them, you have to make sure that guests can only use the ZipKey App. By using Apples Guided Access feature, you can prevent users from exiting the current app.
Once this mode is active, your guests will only be able to use the ZipKey App and the device will be locked within. The screen can also not be dimmed while this mode is active. This is ideal for any kiosk set-up and we highly recommend using this mode.
More information about the guided access can be found at Apple Support.
Turn on Guided Access
On the iPad, open the Settings app and go toAccessibility > General > Guided Access. Turn on Guided Access on this page. You can also set a passcode right now or later, when you start Guided Access the first time.
Additionally, if your iPad is running iOS 12.1.x, you have to set it to not lock automatically. Open the Settings app and navigate to Display & Brightness > Auto-Lock and select "Never". Go to the Guided Access settings again and turn on "Mirror Display Auto-Lock". Please note: this setting is not available on iOS 12, 12.0.1, 12.1 and you will need to update iOS to use this mode. If your iPad is running iOS version 13 or newer, this setting is obsolete.
Now start the ZipKey App from your home screen and once it is set up, do a quick triple press on the home button. This will start the Guided Access as you can see on this screenshot.
You can change the options if you like and then tap the Start button in the top right corner. You will be prompted to enter a passcode for Guided Access. This passcode can be different from the device passcode and will be needed again to disable the Guided Access.
Enter your passcode for Guided Access two times. Please do not use easy-to-guess passcodes like 123456 or 000000.
To exit the Guided Access, you will have to do a quick triple press on the home button again. Enter your passcode you created before in the upcoming popup.
After you have entered the passcode, you can change the Guided Access settings and resume it or end this mode and use the iPad regularly.